Grievance Policy

1. Introduction

At Triple20, we are committed to creating social impact through business as a force for good. To ensure that our operations, products, and services meet the expectations of our stakeholders and maintain the highest standards of ethics, we have established this Grievance Mechanism. This process enables any affected individual or group to raise concerns and have them addressed in a fair, transparent, and timely manner.

2. Purpose

This Grievance Mechanism aims to:

  • Provide a clear and accessible process for stakeholders to voice concerns, complaints, or issues.
  • Ensure that all grievances are handled fairly, impartially, and efficiently.
  • Promote transparency, accountability, and trust within the communities we serve.

3. Scope

This Grievance Mechanism is available to all stakeholders, including but not limited to:

  • Community members
  • Employees and contractors
  • Suppliers and partners
  • Local authorities or government entities
  • Beneficiaries of our programs or services

It covers any grievance or concern related to the company’s operations, policies, practices, or any impact caused by our activities. This may include:

  • Human rights violations
  • Environmental concerns
  • Labor rights and working conditions
  • Discrimination or harassment
  • Corruption or unethical behavior
  • Breaches of contractual obligations
  • Negative social or economic impacts

4. Grievance Channels

Stakeholders can submit grievances through the following channels:

  • Online Portal: A dedicated grievance page on our website (triple20.co/grievance) where complaints can be filed using a simple form.
  • Email: Send an email to hello@triple20.co 
  • Phone: Call our toll-free hotline at 952-890-4200.
  • In-Person: Visit our office. Our staff will be available to assist in filing the grievance.
  • Postal Mail: Send a letter addressed to:
    Triple20
    Attn: Silas Morgan, President/COO
    10580 Naples Street NE Ste 140
    Blaine, MN 55449

5. Grievance Submission Process

  1. Acknowledge Receipt: Upon receiving a grievance, we will acknowledge receipt within 48 hours  by email, phone, or letter, depending on the submission method.
  2. Initial Review: Within [7-14 days], the grievance will be assessed for validity and severity. We will determine the appropriate course of action.
  3. Investigation: If the grievance is deemed valid, we will conduct a thorough investigation, which may include interviewing the concerned parties, reviewing documentation, or conducting site visits.
  4. Resolution: Based on the findings, we will propose and implement a solution. If the grievance is resolved through corrective actions, we will communicate these actions with the complainant.
  5. Follow-up: After the grievance is resolved, we will follow up to ensure that the solution is effective and satisfactory.

6. Confidentiality and Anonymity

We respect the privacy of all individuals who submit grievances. Personal information provided during the grievance submission will be kept confidential, and identities will be protected to the extent possible. Complainants may choose to remain anonymous, though this may limit our ability to follow up on the issue.

7. Fairness and Non-Retaliation

We are committed to ensuring that no individual will face retaliation or discrimination for submitting a grievance in good faith. Any retaliation will be treated as a serious violation of our policies, and appropriate action will be taken.

8. Resolution Outcomes

Possible outcomes may include:

  • Corrective Action: Immediate corrective action to address the issue raised.
  • Compensation: Financial or non-financial compensation for affected parties, if applicable.
  • Policy Change: Revision of policies or practices to prevent similar issues in the future.
  • Training and Capacity Building: If the grievance highlights a systemic issue, we may implement additional training for staff or partners.

9. Escalation Process

If a grievance is not resolved to the satisfaction of the complainant through the initial grievance process, the following escalation mechanisms are available:

  1. Mediation: We may offer a neutral third-party mediator to facilitate discussions between the parties involved.
  2. External Review: In case the dispute cannot be resolved internally, the complainant can seek resolution through relevant external bodies, such as local regulatory agencies or independent ombudsmen.

10. Monitoring and Reporting

We will regularly monitor the effectiveness of this grievance mechanism. Stakeholder feedback will be incorporated to improve the system. Additionally, we will publish an annual summary of grievances received and actions taken to ensure transparency.

11. Continuous Improvement

We are committed to continuous improvement and learning. As part of our commitment to social impact, we will periodically review and update our grievance mechanism to ensure it meets the evolving needs of our stakeholders and aligns with best practices.

12. Contact Information

For any inquiries about this grievance mechanism or to file a grievance, please contact us at:

Email: hello@triple20.co

Phone: 952-890-4200

Postal Mail: Triple20, 10580 Naples Street NE Suite 140, Blaine, Minnesota, 55449

Website: triple20.co/grievance

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Conclusion

This grievance mechanism is an essential part of our commitment to responsible and transparent operations. By providing a structured and accessible way for stakeholders to raise concerns, we aim to build trust and ensure that we are always improving the social and environmental impact of our work.

Submit a Grievance